My account

First time log ins

If you are a member, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

This will be your password for future logins.

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts. 

Not sure if you have an account?

1. Visit the online customer portal.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive an email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons/guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. If you have more than one payment plan, select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a students account, the bank account sits under the responsible persons/guest account details.
5. Update your details.
6. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select the member or guest you wish to edit at the top of the screen.
4. Edit your details.
5. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. You will automatically be directed to the 'Group Fitness' timetable which is located under 'Book'.
3. Use the filter to select your service of interest.
4. Select 'Book'.
5. Select 'Book now'.
   • Accounts with multiple payment plans will be prompted to select which individual they wish to register.
6. Make Payment (casuals only)
   • Pay for a single session via credit/debit card.

Credit/debit card

1. Enter your credit/debit card details.
2. Make payment.
3. You will receive an email confirming your booking.

1. Login
   • Use your email and password.
2. Cancel booking
   • Navigate to 'My Bookings'.
   • Select 'Cancel Booking'. 

1. View our membership options - follow the list of available options.
2. Once you have selected your membership, please register your details, create your password.
3. Select 'Next'.
4. Check your summary, complete the membership agreement and select 'Next'.

5. Make payment:

   • Select your preferred payment method (bank details or credit card/debit card) for your contract and select 'Next'.

   Payment methods:

   Please note, these details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal

   Bank details:

   • Enter your bank details.
   • You will be taken to the payment gateway to make your initial payment which will need to be made by a credit/debit card.
   • Make payment.

   Credit/debit card:

   • Enter your credit/debit card details.
   • Make payment.
   • Contract confirmation.

You will receive an email confirming that you are now a member with your contract attached.

Visit us to collect your membership access card and ask us any questions you may have.